Russell Dunkley serves as Director of Enterprise Client Success at Amazon One Medical, where he leads the Enterprise Client Success Direct Primary Care (DPC) division. In his role, Russell has built strong cross-functional relationships across client success, sales, marketing, finance, product, clinical operations, implementation, and analytics teams to drive operational excellence and sustainable growth. He worked closely with sales operations to develop One Medical's comprehensive DPC playbook for their service offering, establishing best practices that continue to guide the organization's approach to direct primary care. Russell's team focuses on client engagement, relationship building, retention, and growth. His leadership philosophy emphasizes maintaining strong client relationships while driving business results. Russell Dunkley continues to drive innovation in the Direct Primary Care and Enterprise Client Success space at Amazon One Medical.